Managed Services

We have to do more with less and become more agile. This has been everyone’s mantra over the past few years. It has forced us to take a deep look into our operations and determine what is core to the business. Then we return with another mantra, we need to preserve the core. So how do we manage the non-core, yet strategically important processes in the organisation? We look outside for help and there is lots of it. It is called managed services.

 
But it is critical to select the right partner to ensure that your expectations are met. We assist in two ways by providing managed services and staff augmentation. Our managed services team manages the process and delivers the result. While with staff augmentation, we provide additional resources to assist you in your management of the process.

 
We are able to

• Provide experienced specialists to manage resource-intensive IT operations for you to focus on strategic IT
• Ease the adoption of new business processes
• Increase levels of support and availability without additional staff
• Provide access to the latest technology with limited risk
• Make it easier to adapt to changing business conditions
• Make the IT budget more stable and predictable
• Provide systems such as CRM, ERM, Asset Management, Human Capital, Analytics
• Provide specialised skills such as Database Management, Network Administration, IT Security
• Project management

Let us share your load. To get started, contact us for a Café & Confer and discuss the possibilities.

Business Process Analysis

Are you looking to make your business processes more efficient? Organisations could benefit from

• Increased customer satisfaction
• Shorter time-to-market for products and services
• Greater efficiency with existing applications and processes
• Cost savings with existing processes
• Improved team satisfaction by improving collaboration and best practices
• Full transparency of all activities across the team and organization

If so, then you should know that the most common initiatives behind business process design projects are:

• customer and supply chain management
• operational performance improvement
• business process integration and automation
• cost reduction
• new business opportunities

We first understand your business, analyze it and make recommendations to improve its processes. The first step is for you to contact us for a Café & Confer and discuss the possibilities.

Organisational Change Management

It is widely accepted that the introduction of any change that impacts how people do their jobs, should be well managed. If the change is not well managed, the fallout could be major. Some examples are that

• People may be overwhelmed by the change being introduced causing productivity to decline
• Active resistance to the change arises and may sabotage the introduction
• Changes may not be fully implemented

With effective change management,

• People understand clearly why the change is happening
• People are engaged in both the solution and the change
• Resistance is identified and dealt with early in the process.

Out Change Management team works with our clients to manage the change so that the anticipated results are realized, while the interest and motivation of the employees and management increases to further speed up the process of change

 
So let us assist in managing the change, we are ready to team with you. The first step is for you to contact us for a Café & Confer and discuss the possibilities.

ICT Strategy and Performance Management

All businesses today require robust IT support for every business function. IT needs to be aligned to the business strategy so that it is positioned to support the business goals and organizational objectives. Businesses expect that the investment in IT would enable the business to, at a minimum, reduce costs, enhance productivity, standardize processes, and improve workflow and communication. These comprise the ROI on the significant IT investment.

IT plays an increasingly pro-active role in developing the long-term business strategy, making it necessary for the IT and Business Strategy functions to be synchronized to achieve the business goals.

Was IT bolted on to your business? As an afterthought? How can this improve? To correct this, you must overhaul your approach to a business focused one where you decide what IT is needed for the future and how to change things to realize your vision.

If you have these expectations and they are not being realized, then it is time to revisit the IT strategy. We are ready to work with you. The first step is for you to contact us for a Café & Confer and discuss the possibilities.

Strategy and Performance Management

Out-think your competition, move ahead and stay ahead
 
Strategy is the direction the organisation takes for the purpose of achieving defined success in the long-term by configuring its resources to deliver best results in challenging environments. By so doing, it meets the needs of the market and stakeholder expectations.
 
Is your organisation ready to understand the needs of the market, customers and other stakeholders? Do you want to outperform your competitors and improve market share? Does your organisation want to enter and conquer new markets? Do you want to innovate by introducing new products and/or services? Then you are ready for a business strategy.
 
So let us start the planning, we are ready to team with you. The first step is for you to contact us for a Café & Confer and discuss the possibilities.