Whatever the industry, we serve Small and Medium-sized Businesses, Service Industries and Non-Profit Organisations.
We have a deep understanding and wide experience in working with utilities, non-profits and other commercial entities. All businesses have customers or clients or members. All businesses provide either a service or a product or both, to a consumer, a business or a member, all of whom we consider to be a customer.
Our focused attention to excellent customer service allows us to work with any business to improve their customer satisfaction, process efficiency and ultimately the bottom line. Transforming your business into being customer-centric is necessary and can be the market diffentiator.
“By 2020, customer experience will overtake price and product as the key brand differentiator.”
(Customers 2020 Report)
Do you need to improve your customer experience? Do you want to reduce your customer defection rate? If so, contact for a Café & Confer and discuss the possibilities.
“Based on their superior proposal, the BCCI selected Latitude 13Point1 to be the facilitator for our Strategic Planning initiative. They delivered on the intended approach. They were easy to work with, hands-on, very helpful and professional. I’m please to also report that they were prompt, showed genuine interest in our objectives and readily shared their knowledge and expertise. I recommend Latitude 13Point1 to any organisation needing assistance with Strategic Planning.”
Lisa Gale, Executive Director, Barbados Chamber of Commerce & Industry
